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Kennels
The Ayrshire Kennel
The Galloway Kennel
The Shetland Kennel
The Solway Kennel
Double Bunk Cabin
Maintenance Free Cabin
Kennel Equipment
Transit Boxes
Optional Extras
Transit Box Info
Used Boxes
Dog Trailers
Dog Trailers Info
Drawer Units
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T&C's

T&C's

Terms and Conditions

Trans K9 Kennel & Dog Transit Products

Methods of Payment: Paypal (through this site) or please telephone us to pay by Maestro, Solo, Visa Debit, Visa Credit and MasterCard. Payment by credit card for orders in excess of £500 will incur a 2% handling charge. By cheque (made payable to Trans K9 Kennel Products) bankers draft, building society cheque or BACS subject to satisfactory clearance and prior arrangement. Cash only on delivery if delivered by our own driver and vehicle and by prior arrangement.

Terms of Payment: On stock items payment is required in full at the time of order. A 25% non-refundable deposit is required at the time of ordering on all products that are manufactured to order. The balance becomes payable (cleared) prior to delivery with no exceptions. All goods remain the property of Trans K9 Kennel & Dog Transit Products until payment is received in full. Credit facilities are extended only to those with approved credit accounts.

Delivery: On receipt of your order we will give you an estimated delivery date, but due to varying workloads we will not guarantee any delivery date. Customers will be notified by email or telephone regarding a final delivery date. We will deliver certain products by carrier who will require a signature upon delivery. We are happy to deliver to your home address or place of work, whichever is more convenient. We cannot specify delivery times for goods being delivered by carrier nor guarantee the day. Any damage/shortages must be notified to us at the time of delivery otherwise no claims will be considered. Customers must ensure that all goods are checked thoroughly prior to signing the carrier's delivery note.

Returns: Returned goods, correctly supplied, will incur a 20% restocking fee. Any items returned which have been used, misused or damaged on return due to bad packaging will not be accepted. No refund will be given until the goods have been returned and inspected by Trans K9.

Collection: Kennel products, dog transit boxes and dog trailers can be collected from our premises in South West Scotland. Our opening times are 8am until 7pm Monday to Saturday; Sunday by arrangement only.

Kennel Installation: If we are delivering your kennel system with our own vehicle we can arrange installation. Prices will vary depending on the type of kennel and quantities. Please telephone for a quotation prior to order. We reserve the right to refuse installation if a suitable, accessible site is not available. If you require any assistance or further information regarding preparation of base or self-installation please do not hesitate to contact us. We suggest a concrete slab should be constructed at least 2 weeks prior to delivery of your kennel. Alternatively level concrete slabs would be suitable, do not under any circumstances assemble directly onto grass or gravel. Installation charges quoted allow for the kennel to be carried up to a distance of 40 metres from the delivery vehicle with clear access from parking area. (We will not lift over fences; go through neighbours gardens, etc. under normal conditions nor will we dismantle or remove existing kennel buildings).

Warranty: All Trans K9 products are guaranteed for a period of 12 months from the date of purchase/installation.During the warranty period defective products will be repaired or replaced at our discretion. The cost of returning such items for warranty work will be at the expense of the customer.

Stokbord: As fitted to our maintenance free cabins and other kennel products, can under extreme heat distort due to the nature of the product. It will revert to its original form when cooled. We also guarantee metalwork and associated kennel products for a period of one year against workmanship failure.

Non Trans K9 Products: Warranty - All products supplied by us on behalf of other manufacturers are covered by their own warranty. Please check at the time of ordering.