Q
How long is delivery from order?
Providing the item is in stock we normally deliver within 2 working days. We also offer Next Day Delivery but there is an additional charge for this service. POA.
Q
Does the cage need any special fitting?
No, fitment is just a case of lifting it into your vehicle; if you require them we also have a range of anchorage straps that can be found in detail on our accessory page.
Q
Does the delivery need to be checked and signed for?
The carriers will not leave goods without a signature and it is your responsibility to check the items for any damage before signing carrier’s delivery note.
Q
If the dog cage is not suitable what is your returns policy?
You may return your purchase and cancel your order with us at any time during the first 14 days from delivery as we comply fully with the 2014 distance selling act. Returns are subject to compliance of this act and Terms & Conditions within.
Q
How heavy are they?
Weights of each item are clearly shown on the website. They are awkward rather than heavy due to their bulky construction. In most cases the majority of double cages can be lifted by one person, for ladies a second person is handy!
Q
Will my dogs fit comfortably in the cage?
This is a difficult one as it depends very much on the size of your dogs, length of journey and what you and they are comfortable with! As a quick guide check the gallery pictures for each cage and you will see various breeds to give you a better idea of the size. Still not sure – then call us!
Q
Will my dog get warm in one?
No, as a rule the internal ambient temperature in your vehicle will determine the temperature inside the cage.
Q
How long is your warranty?
All cages sold for domestic use are covered by our 10 year warranty. For details please see our terms and conditions.
Q
Can the cage be easily removed from my vehicle?
Yes, it’s just a case of lifting it out!
Q
How do I place an order?
You can order online or you are welcome to place your order by telephone
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