We hope you’ll be delighted with your purchase, but you can return any item/s for exchange or refund within 14 days of receipt, providing they remain unused and returned in their original packaging. Returns costs are paid by you, the customer, and it is your responsibility to ensure that goods returned arrive with us safely, very well packaged and in a saleable state. In the event of loss or damage in transit, it is your responsibility to claim compensation from the relevant courier company ( if you have arranged your own carrier ). Please allow 28 days for refunds/exchanges to be processed. Your request will be dealt with as quickly as possible and it is unlikely to take this long, but during busy periods things can take longer than usual and we may need the extra time to process your refund/exchange.If we are arranging the return of goods correctly supplied, you ( the customer ) will incur a recollection charge of the same value as the original delivery charge. All returned items must be in their original packaging and unopened. No refund will be given until the goods have been returned and thoroughly inspected by TransK9 Ltd. Any items found to have been modified, tampered with, incomplete or showing any signs of damage or use will not be accepted back into stock under any circumstances.